Joy&Paws

Q: How much is the shipping cost?

A: Standard shipping starts from €2.90 worldwide.
✨ We offer FREE SHIPPING on all orders over €45.

Q: How long does delivery take?

A: Delivery times range from 7–25 business days, depending on the product, warehouse location, and destination.

Some items ship from European warehouses for faster delivery, while others ship internationally and may take longer.


Please note: Delivery times are estimates and may vary due to customs, local couriers, or peak periods.

Q: What payment methods do you accept?

A: We accept all major debit and credit cards through Shopify Payments.

Q: How can I track my order?

A: Once your order has been shipped, you will receive a confirmation email with tracking details.

Q: Can I return or exchange a product?

A: Absolutely! We accept returns within 14 days of receiving your order.

Items must be unused and in their original packaging.

Q: How do I request a refund?

A: Simply email us at info@joyandpaws.com and our support team will assist you.

Q: Are your products suitable for all breeds and sizes?

A: Yes, our products are designed to suit all breeds and sizes of pets.

Q: What if I have more questions?

A: You can reach us anytime at info@joyandpaws.com or through our Contact page.