Refund Policy

At Joy & Paws, your satisfaction matters to us 💙
If something isn’t right, we’re here to help.

🕒 Return & Refund Window

We accept refund and return requests within 14 days from the delivery date.

✔ Eligible returns

To be eligible for a return:

• The item must be unused, unwashed and in original condition

• Packaging must be intact

• Proof of purchase is required

❌ Non-returnable items

For hygiene and safety reasons, certain pet products cannot be returned once opened or used (e.g. beds, grooming items, toys, and feeding accessories).

⚡ Refunds

Once your return is received and inspected, we will notify you via email.
If approved, your refund will be automatically issued to your original payment method within 5–10 business days.

🔄 Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, please contact us.

📦 Return Shipping Costs

Customers are responsible for return shipping fees unless the item is defective or incorrect.

📨 How to request a refund

Email us at info@joyandpaws.com with:

• Full name

• Order number

• Explanation + photos if applicable

❗ Late or missing refunds

If you haven’t received your refund yet, please check with your bank first,
then contact us so we can assist you.

Thank you for supporting Joy & Paws 🐾💙